The City of Hempstead Police Department
FOR EMERGENCY: Dial 9-1-1
For police assistance in emergency situations and crimes that are in progress.
FOR NON-EMERGENCY: Dial (979) 826-3332
For police assistance in non-life threatening situations.
When requesting services for non-emergency/non-life threatening situations, we ask for your patience in waiting for the arrival of a police officer, as emergency calls have priority over non-emergency calls. The officer will respond to your call as soon as possible.
When calling, have the following information ready:
1. Type of incident.
2. Is the crime still in progress?
3. Location needing the police
4. Number of suspects, if any; and whether they are armed.
5. Suspect description (race, sex, height, weight, clothing) and last known direction of travel.
6. Vehicle description (color, year, make, model, license plate number), if any; and last know direction of travel.
9-1-1 and VoIP (Internet) Phones
9-1-1 calls placed using recently released "Voice Over Internet Protocol" (VoIP) telephones (for example: Vonage, AT&T CallVantage, etc) may be routed in different ways depending on the service provider. The dispatcher may or may not have your address information depending on your service provider. It is best to assume that the dispatcher does NOT have your exact location when calling 9-1-1 from a VoIP phone. It is important to notify your VoIP provider any time you change the physical location of your VoIP telephone to ensure that your telephone call is routed to the correct 9-1-1 center.
IMPORTANT:VoIP providers may ship equipment that does not have the ability to dial 9-1-1. Many times, users must visit a special web site or call a special telephone number in order to activate 9-1-1 service. It is important to read the documentation that came with the VoIP equipment when it is received to ensure that 9-1-1 service is available when you need it. If you have questions about how to do this, contact your VoIP service provider.
Do You have a comment or suggestion for the Supervisors of the Hempstead Police Department?